New York Professional Events List

Complaints, Adverse Event Reporting, and Recalls - An Integrated Approach

Oct 26, 2017 - 09:00 AM - Oct 27, 06:00 PM
Four Points by Sheraton San Diego Downtown 1617 1st Ave, San Diego, CA 92101,

San Diego,
CA ,
ZIP: 92101
Phone: 1 929 900 1853

Medical Device manufacturers operate in numerous regulatory systems that often have different requirements and are not always consistent. The new ISO 13485:2016 emphasizes this problem. Manufacturers must identify their roles, identify the regulatory requirements for that role, and incorporate them into the quality management system.

The various jurisdictions, however, deal with post-market device issues in many different ways. The quality management system, QMS, needs three interlocking process: complaint management, adverse event reporting, and recalls. These processes also have supporting QMS processes such as corrective action and design changes. Overarching the QMS processes are the regulatory requirements, usually involving record keeping and reporting. This workshop covers these primary and secondary QMS processes and analyzes them in terms of US, EU, and Canadian regulations.


Why should you attend:

To have an effective and efficient QMS you need to understand how to implement the related QMS processes. Developing the processes involves implementing best practices, but that doesn�t necessarily meet all the regulatory requirements. With the introduction of ISO 13485:2016, the Medical Device Single Audit Program (MDSAP), and the new EU Medical Device Regulation, you will need to update your QMS and integrate all of the elements to assure an effective and compliant implementation. This workshop provides the tools you will need.


Who will benefit:

  • Quality Directors and Managers
  • Regulatory Directors and Managers
  • Design Engineering Managers
  • Sustaining Engineering Managers
  • Risk Managers
  • Complaint Specialists
  • Adverse Event Reporters
  • Corrective Action Specialists
  • Recall Specialists
Please contact the event manager Marilyn below for the following:
- Discounts for registering 5 or more participants.
- If you company requires a price quotation.
- For event ticket, contact +1 929 900 1853
Event Manager Contact: marilyn.b.turner(at)
You can also contact us if you require a visa invitation letter, after ticket purchase.
We can also provide a certificate of completion for this event if required.
This Event Listing is Promoted  by
New York Media Technologies LLC in association
with GlobalCompliancePanel.


Day 1 Schedule

Lecture 1:
The Regulatory Structure
ISO 13485:2016 and regional variants
ISO 14971:2007 and regional variants
Implementing MDSAP
The EU Medical Device Regulation

Lecture 2:
Identification of problems
Servicing data analysis
Input to the complaint process

Lecture 3:
Identifying complaints
Evaluating complaints
Investigating complaints
Complaint data analysis
Input to the corrective action process
Input to the risk management process

Lecture 4:
Corrective Action
Developing the process
Analyzing product and process information
Determining subsequent actions
Input to the design process
Input to the risk management process

Lecture 5:
Design and Design Changes
Determining the need for a design change
Documenting design changes
Design change verification and validation
Input to the risk management process
Input to the pre-market submission process

Day 2 Schedule

Lecture 1:
Risk Management
ISO 14971:2007 and regional variants
Incorporating post-market information

Lecture 2:
Updating Pre-market Submissions
US - The 510(k) guidance
EU - Technical files and design dossiers
Canada - License changes

Lecture 3:
Adverse Event Reporting
EU - Vigilance Reports
Canada - Mandatory Problem Reporting

Lecture 4:
US - Corrections and Removals
EU - Field Safety Corrective Actions
Canada - Recall


Speaker Details

Dan O'Leary

President, Ombu Enterprises

Dan O'Leary is President of Ombu Enterprises, LLC, a company offering training and execution in Operational Excellence, focused on analytic skills and a systems approach to operations management. Dan has more than 30 years experience in quality, operations, and program management in regulated industries including aviation, defense, medical devices, and clinical labs. He has a Masters Degree in Mathematics; is an ASQ certified Biomedical Auditor, Quality Auditor, Quality Engineer, Reliability Engineer, and Six Sigma Black Belt; and certified by APICS in Resource Management.

Event Categories
Keywords: fun, analyze, design , developing, Engineering , Fun , implement, Management , program , purchas


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